Terms of Service

You must be at least 18 years old and able to enter into a binding contract. If you’re signing up on behalf of a business, you represent that you have authority to bind that business to these Terms.

You’re responsible for:

• Keeping your login credentials secure
• All activity that happens under your account
• Providing accurate information when you sign up

We use magic-link email authentication — there’s no password to protect, but anyone with access to your inbox can access your account. Treat your email accordingly.

SwiftFinch lets you create AI-powered chat widgets trained on your own content (website URLs, uploaded documents, manual text) and embed them on your website. Responses are generated using Anthropic’s Claude API.

AI-generated responses can contain errors or inaccuracies. You’re responsible for:

• Reviewing the content your bot is trained on
• Testing your bot’s responses before relying on them
• Any decisions you or your visitors make based on bot responses

We don’t guarantee the accuracy, completeness, or appropriateness of any AI-generated response.

You agree not to use SwiftFinch to:

• Train a bot on content you don’t have the right to use (copyrighted material, confidential information, private data you don’t own)
• Create chatbots that engage in harassment, hate speech, or illegal activity
• Collect personal information from visitors without appropriate disclosure
• Reverse-engineer, decompile, or attempt to extract the source code of the service
• Probe, scan, or test the vulnerability of our infrastructure
• Send spam, malware, or automated/bulk traffic through the service
• Resell or sublicense SwiftFinch without our written permission
• Use the service to compete with us (i.e., build a competing chatbot product on our infrastructure)

We reserve the right to suspend or terminate accounts that violate these rules.

You own the content you upload or provide to train your bot (“Your Content”). By using SwiftFinch, you grant us a limited license to store, process, and serve Your Content solely to operate the service for you — for example, chunking text, generating embeddings, and responding to visitor queries.

We don’t use Your Content to train AI models or for any purpose other than providing the service.

You’re responsible for ensuring you have the right to upload and process Your Content, and that doing so doesn’t violate anyone else’s rights.

When visitors interact with a chatbot you’ve embedded on your website:

• Their questions are stored in our database and made available to you via your analytics dashboard
• We automatically delete visitor conversation data after 90 days
• You are responsible for disclosing to your visitors that they are interacting with an AI chatbot and that their questions may be logged — consider adding this to your own privacy policy

SwiftFinch is offered on a subscription basis. Current pricing is shown on swiftfinch.ai.

• Subscriptions are billed in advance, monthly, via Stripe
• Fees are non-refundable except as required by law
• You can cancel your subscription anytime through the billing portal; your access continues through the end of the current billing period
• We may change pricing with 30 days’ notice; changes take effect at your next billing cycle

If a payment fails, we’ll attempt to contact you. If payment remains unresolved, we may suspend or terminate access.

If we offer you a free trial, you can use the service at no charge during the trial period. To avoid being charged, cancel before the trial ends. Unless we explicitly say otherwise, free trials convert to paid subscriptions automatically.

You can cancel and delete your account at any time through your dashboard or by emailing support@swiftfinch.ai.

We may suspend or terminate your account if:

• You violate these Terms
• Your payment fails and isn’t resolved within a reasonable time
• We’re required to by law
• We discontinue the service (we’ll give reasonable notice)

Upon termination, your content and bots will be deleted within 30 days. We retain billing records as required by law.

We aim for high availability but don’t guarantee the service will be uninterrupted or error-free. We may perform maintenance, update features, or experience unplanned downtime. Where reasonable, we’ll notify customers about planned maintenance.

We may add, modify, or discontinue features. For material changes that reduce functionality you’re paying for, we’ll notify you in advance.

SwiftFinch — including the website, dashboard, widget code, logos, and documentation — is our property or our licensors’. You don’t acquire any ownership rights by using the service. You may not copy, modify, or create derivative works of any part of SwiftFinch without our written permission.

The “SwiftFinch” name, logo, and related marks are our trademarks.

SwiftFinch is provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, and accuracy of AI-generated content.

We don’t guarantee that the service will meet your requirements, that it will be available at any particular time, or that any errors will be corrected.

To the fullest extent permitted by law, our total liability to you for any claims arising from or related to SwiftFinch is limited to the amount you paid us in the 12 months preceding the claim.

We are not liable for any indirect, incidental, consequential, special, or punitive damages — including lost profits, lost data, or business interruption — even if we’ve been advised of the possibility of such damages.

Some jurisdictions don’t allow these limitations; in those cases the limitations apply to the maximum extent permitted.

You agree to indemnify and hold us harmless from any claims, damages, or expenses (including reasonable attorneys’ fees) arising from:

• Your violation of these Terms
• Your Content (including any third-party claims that Your Content infringes rights or violates law)
• Your use of the service in a way that violates the Acceptable Use section
• Your visitors’ interactions with chatbots you’ve embedded

These Terms are governed by the laws of the State of Utah, United States, without regard to conflict of law principles.

Any dispute arising from these Terms or your use of SwiftFinch will be resolved in the state or federal courts located in Utah. You consent to the personal jurisdiction of those courts.

If any provision of these Terms is found unenforceable, the remaining provisions continue in effect.

We may update these Terms from time to time. Material changes will be announced on swiftfinch.ai and, for paying customers, by email. Continued use after changes take effect means you accept the updated Terms.

These Terms, together with our Privacy Policy, constitute the entire agreement between you and SwiftFinch regarding the service. They supersede any prior agreements.

support@swiftfinch.ai